Lediga jobb som Kundtjänstchef i Fagersta

Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions, productivity and profitability targets, always with the customer in focus. We have Customer Service representatives located all over the world, creating a diverse environment, and holding a high level of expertise & service mind-set. We’re now looking for a North Europe Customer Service Manager to strengthen our North Europe team further and safeguard our interests going forward.

Your mission
In this role, you will take full responsibility in terms of delivering world-class customer service to our end customers within North Europe. You will contribute to increased profitability & productivity by streamlining your organization to increase the level of support with true focus on direct customer value. You will be leading a team of experienced Customer Service representatives located in North Europe. You will also be a member of the North Europe Leadership team and report to the Regional Customer Service Manager Europe.

Your profile
We see that you are a person with a strong & natural customer service mind-set and with a good understanding on how to leverage from your Customer Service team by continuously increasing the level of support to the relevant stakeholders within the business.
You have strong change management skills and experience, so that you are agile in your approach and able to adapt to fast changing customer demands.
A deep understanding of the Forecast to Deliver process is a must to be able to follow the interactional touchpoints pre-market, in-market and aftermarket supporting the customer journey.
You take decisive and firm decisions based upon the best interest when it comes to cost, quality, well-being and value creation.
With the customer is in focus you need excellent communication skills, both verbal and written in English.
Deliver on KPIs & targets set to support the strategic direction ahead is a part of your natural drive.
You have strong social and communication skills and serve as the motivational source towards your team.
You have a natural way of thinking pro-actively to be one step ahead and drive improvements efficiently within your team towards a true pro-active work environment.
Since you’re in daily contact with internal & external stakeholders you have a way of connecting, building and leveraging global networks & building new relationships.
With your social skills and an exceptional service mentality you create a world-class customer experience.


Education: University degree

Experience: 10+ years of experience in Customer service with at least 5 years in a people management role.

Our Seco culture
Our core values of Winning Together, Curiosity, Responsibility and Customer focus enable us to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our?LinkedIn?or?Facebook to get to know us?and our products further.

Application
As selection and interview will be made continuously during this recruitment, we advise you to send your application as soon as possible and no later than 30th January 2026.

Contact information??
For further information about this position, please contact Wendy Freeman, hiring manager, at [email protected]

Union contacts – Sweden ?
· David Romlin, Unionen, +46 (0)70-608 46 90?
· Jörgen Andersson, Akademikerföreningen, +46 (0)70-548 10 70
· Benny Christiansen, Ledarna, +46 (0)70-523 50 60?

Recruitment Specialist: Anton Karlsson Visa mindre

Right now, at Seco Tools, we’re looking for a Customer Experience Manager with both business and financial acumen to join us at the Brand and Communication department – we offer you the chance to make your mark on the work we do on a global scale, and an excellent opportunity to develop within the field!


About the job
In this role, you bridge the gap between our customers and business. You own the customer journey and coordinate between functions to ensure a consistent experience across all media and that touchpoints are in alignment with the Seco brand position. You’re accountable for developing the vision and execution plan to meet the future needs of our customers. You set priorities for the customer experience and work with functions and cross-functionally to resolve issues and ensure that each touchpoint across the customer journey is engaging and efficient.
Further responsibilities include:
Driving the digital CX functionality strategy to ensure the internal digital business tools support the company in delivering an exceptional customer experience.
Coordinating and leading a cross-functional Customer Experience Council.
Developing and cultivating customer-centric practices across Seco to bring the customer’s voice into daily practice and decision-making throughout the company.
Maintaining a regular cadence of reporting for enterprise visibility, transparency, and progress towards CX targets and objectives.
Serving as customer expert within Seco globally, through deep understanding and capability across core CX tools, such as Voice of Customer surveys, customer observations, behavioral and sentiment data analyses.

This role can be navigated at one of our offices in Europe, specifically in Sweden, England, France, Germany or Italy.

Your profile
We’re looking for someone with a university degree in business administration or marketing as well as extensive experience in journey mapping, development of customer experience strategies, and implementation of continuous improvement initiatives. Accompanied with your degree, you have preferably a background in communications. You have organizational and project management skills of higher merit, with the ability to manage projects, budgets and plans as well as to lead and deliver cross-functional initiatives in a matrix environment with a wide range of people at all levels. Considering this, you’re efficient in both written and verbal English.
You’re a true collaborator at heart with strong verbal and written communication skills, which include presenting, relaying and communicating information for executive-level audiences in a flexible and understanding way. You're result-oriented, resilient, and able to work independently in a fast-paced, primarily virtual environment. This also means that you’re efficient in change management and fostering great collaborative relationships.


Our Seco culture
Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products further.


Application
Send your application as soon as possible but no later than August 20, 2023.?Read more about us and apply at?secotools.com (Job ID: R0055712).???
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.


Contact information
Curious to know more about this position? Contact your future manager:
Per-Lennart Berg, VP Corporate Communication, +46 (0)223?403 20


Union contacts - Sweden
Monica Andersson, Unionen, +46 (0)76 136 78 29
Mijana Miskovic, Akademikerföreningen, +46 (0)70 984 97 37
Benny Christiansen, Ledarna, +46 (0)70 523 50 60
For more information about the recruitment process, please contact HR Services at [email protected].


Recruitment Specialist
Hanna Thomas
At Seco Tools we develop and offer advanced products & solutions that make metal cutting easier. We work together with our customers to identify and implement the best solutions for their needs. The corporate culture empowers employees through shared values: Passion for our customers, Family Spirit, Personal commitment. Seco Tools has a presence in more than 75 countries and employs about 4000 people. Visa mindre

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. Learn more at www.epirocgroup.com.

Order Fulfillment Manager DC Fagersta
We are looking for an Order Fulfillment Manager – who understands Supply Chain Order processes, people management and how to deliver excellent customer service.
Take the opportunity to play a key role in our outbound supply daily operations and bring Supply Chain into the next level regarding service and cooperation between our core business areas, regionally and globally, creating a fantastic customer experience.
Your mission
As Order Fulfillment Manager, you will be responsible for daily operations and people management in our Order Fulfillment team located in Fagersta. This includes a team handling daily outbound supply management activities at our Global Distribution Center in Fagersta, with the mission to achieve successful and timely delivery of customer orders.
Your responsibilities include:
* Outbound supply management for RDC/GDC Fagersta and for the EMCA region
* Customer Service performance
* People Management
* KPI monitoring
* Ensure effectiveness of operational processes impacting the team performance
* Continuous operational process improvement
* Support regional supply chain projects (functional and cross functional projects)

In this position, focus is to secure an efficient and customer-oriented order, shipping, and export administration, to serve our customers worldwide. Focus will also be on actively working with continuous improvement together with your team members, and we expect you to be motivated by identifying problem areas in related operational processes impacting the team performance, as well as finding and implementing resourceful solutions where needed and monitoring the outcomes.
You will be part of the Regional Order Fulfillment and Inbound Replenishment Management team in EMCA where we together strive for operational excellence through our process-oriented focus and sharing of best practices within our region. We believe there is always a better way!
This position reports to the Regional Order Fulfillment and Inbound Replenishment Manager EMCA.
Location and travel
This position is located in Fagersta, Sweden. Occasional travel is required.
A hybrid workplace
Life at Epiroc can include the possibility for a hybrid workplace. It is a way of working that offers flexibility and participation allowing for a better balance between work and private life, which also promotes well-being. The hybrid workplace is an opportunity if work allows, based on your role, responsibilities, and individual conditions.
Application and contacts
In this recruitment process, we review applications continuously. Welcome with your application as soon as possible, by creating an account in our recruitment system. Last day to apply for this position is 2023-08-14.
For questions about the position, please contact recruiting manager Catrin Magnusson, Regional Inbound Replenishment and Order Fulfillment Manager EMCA, +46721451097, [email protected] or Recruitment Specialist Maria Tedsjö, [email protected]

Your profile
You have a related University degree, such as Business, Supply Chain Management or Logistics (or the equivalent through work experience). You have at least 5 years’ experience in relevant roles within Supply Chain, with the ability to look for improvements in your area of operation, as well as on the whole supply chain concept. Previous leader experience is an advantage. Previous supply chain operations management experience is an advantage.
We expect you to be customer and process focused, stimulated by working in an organization with a high tempo and ambition. To thrive in this role, you do not mind hands-on tasks. You have the ability to prioritize and manage time effectively. You possess strong skills in communication, KPI analysis and ERP systems. You are aware of customs and trade compliance regulations impacting our shipments. You are fluent in English, both verbal and written, additional languages are a plus. You believe there is always a better way and will bring a positive attitude and willingness to collaborate with all functions, for the good of Epiroc. Visa mindre